TERMS AND CONDITIONS — SMS MESSAGING

Last updated: March 28, 2026

Program Name: West Houston Electric Estimate Follow-Up

Description: West Houston Electric ("we," "us," or "our") offers an SMS messaging program to follow up with customers regarding service estimates, appointment scheduling, and customer care. By providing your phone number during the estimate request process, you consent to receive text messages from West Houston Electric related to your estimate and service needs.

Message Frequency: Message frequency varies. You may receive multiple messages related to your service estimate, including initial follow-ups, responses to your questions, and appointment confirmations.

Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe.

Help: For assistance, reply HELP to any message, or contact us at:

Supported Carriers: West Houston Electric SMS messages are supported on all major US wireless carriers.

Privacy: Your phone number and personal information will not be shared with third parties for marketing purposes. For full details on how we handle your data, please see our Privacy Policy at https://www.westhoustonelectric.com/privacy-policy.

Liability: West Houston Electric is not responsible for delayed or undelivered messages due to carrier network issues or device incompatibility.

By participating in the West Houston Electric SMS messaging program, you agree to these Terms and Conditions.